Technical Support Engineer

• Develop local technical expertise in TOMRA RVM products in Singapore
• Support installation, configuration, troubleshooting, and technical case follow-up
• Prepare fault documentation and raise and manage service desk cases
• Collaborate with TOMRA R&D teams in China to investigate and resolve technical issues
• Use TRMS backoffice, configuration files, and local parameters for operational support
• Monitor machine performance and service trends
• Identify repeated issues and support corrective and preventive improvements
• Prepare and improve user guides, checklists, training materials, and technical instructions
• Support knowledge sharing with technicians, Service Operation Centre users, and other stakeholders
• Support machine deployments, pilot installations, and product introductions
• Follow TOMRA SAFE standards, local HSE requirements, and incident/hazard reporting obligations

• Basic technical understanding and strong motivation to develop into a local TOMRA RVM product expert
• Curious, hands-on, and comfortable applying a structured problem-solving approach
• Ability to analyze machine data, service trends, recognition performance, and operational KPIs
• Eagerness to learn new systems, tools, and product knowledge
• Strong communication skills and ability to explain technical concepts clearly
• Well-organized, customer-focused, and safety-conscious
• Strong written and spoken English and Mandarin communication skills
• Diploma or Bachelor's Degree in Engineering, Mechatronics, Electronics, Mechanical Engineering, or a related discipline
• Fresh graduates or 1 to 2 years of relevant technical, engineering, service, or product support experience encouraged
• Experience in technical support, field service, equipment maintenance, industrial automation, or related industries is advantageous
• Ability to prepare clear documentation, incident summaries, and operational reports

• Structured training, coaching, and hands-on experience
• TOMRA training programs
• Remote work availability
• Immediate position availability