Operations and Accounting Support Specialist

• Act as a business and platform expert for clients using Pennylane
• Serve as the liaison between business leaders, in-house accountants, and accounting firms
• Communicate daily with users and understand their issues
• Investigate issues and provide answers or solutions
• Escalate issues to technical teams when necessary
• Help in-house accountants and accounting firms import their data into Pennylane to facilitate migration
• Continuously learn about the product, the company, and its departments
• Receive and qualify accounting-related requests
• Track requests through to the complete resolution of tickets
• Handle increasingly complex customer requests
• Create and update customer help resources
• Share accounting knowledge and field experience with colleagues
• Represent the customer voice and usage patterns to product teams
• Identify areas for improvement to increase efficiency
• Lead projects that contribute to professional development and product improvement

• Accounting background: BTS CGO, DCG, BTS SME Management Assistant, Master’s degree in Accounting, Control and Auditing (CCA), or Bachelor’s degree in Administrative and Accounting Management
• At least 3 years of experience in an accounting firm, ideally including at least three tax seasons
• Direct experience working with a business leader is a plus
• Interest in innovative work tools and new technologies
• Self-motivated, with the ability to solve problems independently and find solutions
• Familiarity with Pennylane is a plus
• Professional proficiency in English
• Strong written communication and teaching skills
• Ability to understand and respond to customer needs while maintaining strong relationships
• Ability to work independently and as part of a team
• Flexibility to adapt to rapid changes in the platform
• Eagerness to learn and stay up to date with product developments
• Must have the right to work in France; Pennylane does not currently sponsor visas

• One of the best health insurance plans on the market (Alan Blue and Alan Mind)
• Meal vouchers (Swile card)
• 6 to 12 additional days off under the reduced working time (RTT) scheme, in addition to 5 weeks of paid vacation
• The opportunity to improve your English with Busuu
• A monthly allowance to support working from home or in a coworking space
• BSPCE equity package
• Access to 8,000 gyms across France and more than 300 wellness activities through Gymlib
• Mac laptop
• Tech Days every three months for remote Pennylaners
• Annual company retreat
• Flexible remote-work culture