Senior Product Manager – B2C, Events

• Own and shape the B2C and Events product roadmap
• Define capabilities for ticket tiers, promo codes, capacity, waitlists, recurring and series events, refunds, embeddable widgets, calendar sync and wallet passes
• Take Events from beta to general availability by owning quality, reliability, feature completeness, adoption and revenue criteria
• Lead ticketing, checkout and payments, including paid, free and RSVP events, multi-tier and multi-currency ticketing, discounts, taxes, refunds and payouts
• Build organizer CRM ownership and attendee data capabilities
• Own event-day operations, including check-in, QR scanning, offline resilience, guest lists, comp tickets, on-site sales and capacity enforcement
• Own the attendee experience in Client Portal across web and mobile
• Drive event distribution and discovery through SEO-ready pages, social and calendar syndication, embeddable listings, marketplace and promotion tools
• Open the platform through APIs, webhooks and integrations
• Partner with design and engineering on intuitive, accessible, mobile-friendly and fast interfaces
• Conduct discovery with beta organizers and turn qualitative feedback into a prioritized backlog
• Design and analyze funnel experiments and iterate based on evidence
• Support registration integrity, capacity and waitlist correctness, payment reliability, fraud prevention and traffic-spike resilience
• Collaborate cross-functionally to launch features, drive adoption and incorporate organizer feedback
• Define success metrics and OKRs, including activation, published events, repeat-event rate, conversion, attendance, ticket volume and revenue
• Deliver measurable growth in published events, activated organizers, registrations and ticket revenue

• 7+ years of Product Management experience
• Meaningful exposure to events, ticketing, marketplace, commerce or B2B2C SaaS products
• Proven track record of taking a product from early stage to scaled adoption
• Hands-on experience with checkout, pricing and packaging, payments, refunds, payouts and fee structure
• Working knowledge of the events and ticketing category, including Eventbrite, Luma, Meetup and Cvent
• Solid understanding of UI/UX principles
• Familiarity with SaaS and B2C platform growth levers, including user activation, engagement loops, retention, lifecycle optimization and audience monetization
• Experience building and shipping impactful features for B2C platforms or content products
• Experience delivering intuitive, accessible and high-quality learning experiences
• Comfort running A/B tests and structured experiments
• Experience with behavioral data, funnel metrics and cohort analysis
• Ability to operate with ambiguity, incomplete data and shifting priorities
• Ability to collaborate with design, engineering, data, support, marketing and customer-facing teams
• Bonus: experience with an events, ticketing or community platform and demonstrable impact on organizer growth, conversion and revenue

• Global, remote-first organization
• Opportunity to learn the intricacies of scaling a B2B SaaS startup
• Opportunity to develop impactful products
• Well funded and profitable company
• Passionate, dynamic work environment
• Lean, rapid product delivery culture
• Continuous and iterative improvement culture