Senior Customer Success Manager

• Serve as the post-sales primary point of contact for enterprise customers.
• Lead customer engagements across onboarding, implementation, and adoption.
• Collaborate with Solutions Architects, Technical Support, Product Management, Engineering, and Sales.
• Lead the technical onboarding process and formulate onboarding plans based on customer requirements, goals, and challenges.
• Develop relationships with customer stakeholders from technicians to CISOs.
• Partner with sales to identify renewal and expansion opportunities while minimizing churn risks.
• Collaborate with customers and the Education team on product features, best practices, and security principles.
• Develop hands-on technical knowledge of Chainguard and stay current with industry trends, features, and best practices.
• Act as the voice of the customer and advocate for customer needs internally.
• Collaborate with Technical Support and Customer Engineering to resolve customer issues promptly.
• Drive customer outcomes, product adoption, and time-to-value.

• 5+ years experience in enterprise, customer-facing roles collaborating with technical and business teams, including Customer Success, Professional Services, Technical Account Management, Sales, Solutions Engineering, or Technical Support.
• Must hold an active NV1 with the ability to obtain NV2.
• Relevant domain knowledge in one or more of: Supply Chain Security, DevSecOps, AppSec, security infrastructure, containers, regulatory compliance requirements, vulnerability management, or software development lifecycle.
• Ability to take full ownership of a customer portfolio and work with a high level of autonomy.
• Ability to make key decisions regarding customer outcomes, escalations, issue de-risking/de-escalation, and internal advocacy.
• Entrepreneurial mindset and ability to build new processes or practices.
• Commitment to continuous personal and professional development.
• Strong emotional intelligence and priority management skills.
• Sydney location is preferred but not required.
• Previous early-stage startup experience is strongly preferred.
• Passion for technology and cybersecurity is strongly preferred.
• Relevant hands-on technical experience with cloud computing environments such as AWS, GCP, or Azure; containers; Linux; Supply Chain Security; DevSecOps; AppSec; security; security infrastructure; regulatory compliance; vulnerability management; or software development lifecycle is strongly preferred.

• Flexible & Remote-First Culture: Work remotely with team meetup opportunities, bi-annual destination summits, and a monthly stipend for coworking spaces, phone and internet costs.
• Receive stock options upon hire and promotion.
• Participate in secondary offerings and have 10 years to exercise options.
• 100% covered health, vision and dental insurance premiums for the employee and dependents.
• Flexible time off.
• 18 weeks paid parental leave for birthing parents and 12 weeks for non-birthing parents, usable all at once or throughout the child's first year.
• Team meetup opportunities and bi-annual destination summits.