Payment Operations Analyst – SEPA, SWIFT

• Resolve customers' day-to-day payment issues end-to-end
• Handle SEPA and SWIFT recalls
• Conduct SEPA and SWIFT payment investigations
• Analyze payments and transactions
• Build processes for the Payment Operations hub from scratch
• Support new market launches
• Shape how payment services are offered in products and back-office systems
• Communicate with payment infrastructure providers and partner banks
• Escalate requests and track issues
• Take initiative to find answers and improve customer experience

• 2+ years in payment operations, banking operations, or fintech
• SEPA/SWIFT experience strongly preferred
• Knowledge of SEPA (SCT, SCT Inst, SDD)
• Knowledge of SWIFT messaging (MT/MX, gpi), recalls, and payment investigations
• Analytical mindset and strong attention to detail when working with transaction data
• Clear written English for partner banks and internal teams
• Additional European languages are a plus
• Proactive, ownership-driven approach to ambiguous problems
• Experience with fraud recall processes or compliance/FCRM collaboration is nice to have
• Familiarity with Intercom, Jira, Metabase/SQL, or back-office payment tooling is nice to have
• Experience setting up or documenting operational processes is nice to have
• Comfort using AI tools such as Claude and ChatGPT to analyze data, draft communications, document processes, and automate repetitive tasks

• Continuous personal and professional development opportunities
• Remote or hybrid work flexibility across Europe
• Stock Options Program for every team member
• Supportive, modern, friendly, and eco-conscious corporate culture
• Work & Swim Program: one month in a corporate apartment in Cyprus