Student Enrolment Advisor

• Connect with prospective students who have expressed interest in education programs
• Make at least 4 hours of outbound calls daily and handle inbound inquiries about programs and applications
• Respond to student queries via live chat and encourage phone conversations
• Guide prospective students through decision-making to select suitable courses
• Provide timely and accurate advice by phone, email, and web chat
• Create personalised pathways for potential students using a consultative approach
• Transform inquiries into successful enrolments and achieve enrolment targets
• Track student progress and manage the pipeline
• Follow up on incomplete applications and send deadline reminders
• Update and maintain accurate CRM records
• Join daily team huddles to share best practices and align on enrolment goals
• Work independently and adapt the approach without relying on scripts
• Collaborate with a supportive team focused on connection, learning, and growth

• Proven experience in a sales role
• Self-motivated and mission-driven
• Natural relationship-building abilities
• Proven track record of meeting KPIs or targets while delivering exceptional service across the pipeline
• Attention to detail and ability to maintain accurate customer data
• Ability to thrive in a fast-paced, purpose-led environment
• Exposure to higher education is advantageous
• Reliable internet connection and comfortable home workspace
• Must reside in Australia
• Must have full working rights in Australia
• Preferred applicants may be required to complete a police check and other pre-employment checks
• Full-time availability for 38 hours per week, Monday to Friday, 9am–7pm on a rotating roster, AEST/AEDST

• Competitive base salary and commission package tailored to experience
• Flexible work arrangements: remote, office, or hybrid
• Comprehensive online remote training
• Full remote work setup including internet allowance
• Paid mental health days
• Comprehensive wellbeing support tools, including Toolkits for Digital Health and Mental Health support
• Internal Academies for career and skill development, including the People Leader's Academy
• Heavily discounted Master’s degrees from university partners
• Access to LinkedIn Learning
• Career progression opportunities
• Supportive remote onboarding
• Two weeks of shadowing with an experienced Student Enrolment Advisor
• Ongoing support and training from the Team Leader and dedicated Sales Training team