Medical Virtual Assistant – Podiatry Charting, Referrals

• Review transcriptions and clean up clinical notes for physician review
• Finalize charts and prepare them for physician signature
• Populate patient charts with referral details, test results, orders, and supporting documentation
• Ensure chart sections are accurate, complete, and organized
• Send orders after physician notes are completed, as needed
• Process incoming referrals and update patient charts
• Call referral patients to help schedule appointments
• Track referral status and document patient information accurately
• Coordinate scheduling updates based on referral needs and practice workflows
• Review, sort, identify, and route incoming faxes
• Track outstanding fax-related items and follow up
• Make appointment confirmation calls and remind patients of appointment expectations
• Inform patients about no-show fees and outstanding balances when applicable
• Ask about insurance concerns and remind patients to bring insurance cards
• Contact patients about ordered tests such as MRIs or EMGs and obtain testing details/results locations
• Ask new foot-pain patients where they prefer imaging so X-ray orders can be sent ahead
• Complete insurance eligibility checks and document concerns
• Support outbound calls and administrative follow-up
• Assist with additional clinical and administrative duties as the role expands

• Medical Assistant or Clinical Administrative Experience required
• Experience supporting clinical documentation, chart preparation, referrals, patient coordination, or medical office workflows
• Chart Review & Clinical Documentation Experience required
• Referral Processing Experience required
• Fax Management Experience required
• Outbound Patient Call Experience required
• Insurance Eligibility Experience required
• Podiatry experience highly preferred
• Orthopedic, surgical, or specialty medical experience preferred
• AdvancedMD experience preferred but not required; strong EMR/EHR experience may be considered
• Vonage or similar phone-system experience is preferred but not required
• Strong understanding of medical charting, clinical documentation, and patient record accuracy
• Strong attention to detail and ability to identify missing or incomplete information
• Professional and confident outbound patient-call skills
• Organization, reliability, and ability to manage referrals, faxes, charts, and follow-up tasks
• Ability to learn medical terminology and practice-specific workflows quickly
• Ability to work across clinical and administrative responsibilities
• Ability to work independently with minimal supervision
• Strong retention mindset and interest in a long-term role
• Must speak and write English clearly and professionally
• Must have relevant work experience
• Must provide an NBI Clearance and/or Local Police Clearance before onboarding
• Must be available for video meetings with camera on when required
• Reliable laptop or desktop computer
• Stable high-speed internet connection of at least 25 Mbps
• Noise-canceling headset
• Working webcam
• Quiet and professional work environment

• Dedicated HR & Contractor Support Team
• Premium VPN Access (Optional)
• HIPAA & Cybersecurity Training + Certification (Provided)
• Top 1% VA Performance Training
• Client-Approved U.S. Holidays
• Client-Approved Paid or Unpaid Time Off (paid time off is optional and only if offered by the client)
• Access to Tools & Resources, including templates, workflow guides, productivity tools, and client-specific SOP support
• Optional Performance-Based Incentives, bonuses, or increased hours based on performance