Project Manager – Service Operations

• Plan, execute, and oversee programs that improve service delivery and operational efficiency.
• Design and implement structured program plans, including detailed task lists, timelines, and resource allocations.
• Identify program dependencies and work with relevant teams to manage and resolve them.
• Conduct regular program meetings to monitor progress, address issues, and facilitate decision-making.
• Maintain comprehensive program documentation and reporting.
• Collaborate with stakeholders across departments to align program objectives with organizational goals.
• Monitor program risks and develop contingency plans.
• Support continuous improvement of program management processes and tools.
• Build expertise quickly in specializations related to program assignments.

• At least 5+ years of experience in program or project management, preferably within service operations or a related area, ideally managing concurrent projects.
• Proficiency in project management software (e.g., Jira, Coda, Smartsheet) and familiarity with Agile and Waterfall methodologies.
• Strong analytical and problem-solving skills, with attention to detail.
• Effective communication skills, with the ability to engage and align diverse stakeholders.
• Proven ability to manage risks and navigate complex program challenges.
• Experience in a high-growth, fast-paced technology environment preferred, with a track record of adapting to evolving role responsibilities.
• PMP certification preferred.
• Willingness to work on the graveyard shift.
• Currently residing anywhere in the Philippines and authorized to work there.