Field Service Technician

• Manage multiple projects simultaneously
• Travel to various places to provide field services
• Repair equipment, machinery, electronics, computers, laptops, servers, and other IT equipment
• Diagnose and troubleshoot hardware, software, networking, and complex technical issues
• Install, configure, and update software applications and operating systems
• Configure and troubleshoot networks, including IP addressing, DNS, DHCP, and network cabling
• Interact with customers, explain technical concepts, provide instructions, and handle inquiries and complaints
• Prioritize on-site visits and meet service-level agreements (SLAs)
• Provide timely and courteous technical support
• Work independently or as part of a team while complying with company security policies

• Minimum A+, N+ certification or equivalent and hands on experience
• Minimum 3 years Field Service experience
• CCNA, FortiGate NSE qualification or equivalent (Advantageous)
• Driver’s license essential
• Excellent communication and reporting skills
• Good technical and troubleshooting skills
• Must be willing to abide by the security policies of the company
• Must have strong communication skills and the ability to work independently or as part of a team
• Ability to work outside in the field is required
• Relevant vendor and product certification together with the required vocational training completed
• Proficiency in computer hardware, software, and networking
• Knowledge of operating systems, troubleshooting techniques, and basic programming concepts
• Ability to diagnose and repair hardware issues in computers, laptops, servers, and other IT equipment
• Knowledge of component replacement and preventive maintenance
• Experience installing, configuring, and updating software applications and operating systems
• Familiarity with network configurations, protocols, and troubleshooting
• Understanding of IP addressing, DNS, DHCP, and network cabling
• Excellent verbal and written communication skills
• Strong customer-centric approach and ability to handle customer inquiries and complaints
• Effective time management skills to prioritize tasks and meet SLAs
• Analytical and critical thinking skills to diagnose complex issues and implement solutions