Financial Technology

• Handle inbound and outbound calls for customer support and collection efforts through voice and written channels
• Negotiate payments
• Assist with funding accounts
• Research and resolve collections-related inquiries via phone
• Educate customers on account history and products
• Explain the company's protection policy for products with protections
• Advise customers on managing funding transactions
• Support and tag vulnerable customers
• Provide insolvency support
• Secure a commitment or promise to pay at a later date
• Take action on accounts
• Arrange customer callbacks
• Forward or transfer customers to alternate teams such as Customer Service
• Update company systems with basic notes regarding call outcomes

• Native or fluent Dutch (C1/C2)
• English level B2 or higher
• Excellent communication and customer service skills
• Positive attitude and problem-solving mindset
• Ability to work in a fast-paced international environment
• Must be a resident of a country within the European Union
• CV must be sent in English

• €2000 total Welcome Bonus
• Relocation package including shared accommodation for up to 12 months
• Monday to Friday schedule with weekends off
• Health insurance from Day 1
• Paid training and ongoing career development
• Remote Work
• Additional monthly performance bonuses
• Initial 12-month employment contract
• 12-month contract extension
• Permanent contract after 2 years
• Football tournaments, beach barbecues, surf lessons, and cultural events