Solution Architect – Operate, Assist

• Develop solution architectures for Operate & Assist implementations based on client requirements
• Ensure technical consistency and feasibility prior to project launch
• Systematically execute technical checklists for each tool, including Operate Insights, Centrical, and Knowledge Base
• Ensure data flow between client systems and TP platforms, including EMA, covering data formats, interfaces, and data quality
• Connect BI/Reporting systems, especially Power BI, to operational data sources
• Address data privacy and compliance requirements, such as PII Redaction, during data integration
• Own Operate & Assist implementations end-to-end, from solution design and data integration to Go-Live
• Manage stakeholder communication with client IT, internal QA, and operations teams
• Analyze and resolve technical issues involving translation tools and system integrations
• Coordinate with internal IT support, including ticket creation and triggering installations
• Collaborate with QA teams to ensure solution quality
• Identify automation and data analytics opportunities within operational processes
• Drive workflow and reporting automation
• Drive continuous development of technical standards for Operate & Assist implementations within the DSI team
• Create and maintain technical documentation covering architecture, data flows, and implementation checklists
• Share knowledge within the team and with operations colleagues

• Successfully completed degree in Computer Science, Business Informatics, or a comparable technical field
• At least 5 years of relevant professional experience as a Solution Architect, Data/Integration Engineer, Technical Project Manager, or in a similar role
• Proven track record in implementing operational business technologies (e.g., QA, BI, reporting, or workforce automation systems)
• Sound knowledge of data integration and system architecture (APIs, data flows, interfaces)
• Solid expertise in Power BI (reporting, data modeling)
• Experience with workforce management, quality management, or AI-driven process solutions (e.g., knowledge bases, translation tools)
• Structured project management and technical documentation skills
• Basic understanding of workflow automation tools (e.g., n8n, Make, Power Automate) is a plus
• Experience in the Customer Experience (CX) environment is a plus
• Strong technical affinity with a structured, solution-oriented mindset
• Ability to communicate complex technical concepts clearly and effectively
• Self-driven work ethic and resilience under pressure during key project phases
• Team player with strong cross-functional communication skills (bridging Client IT, QA, and Operations)
• Fast learner with the ability to quickly adapt to new technologies
• English C1 language proficiency
• German B2 language proficiency
• Updated CV and cover letter in English in PDF format

• Remote work arrangement
• Position suitable for part-time employment
• Equal opportunity employment
• Preference for women in cases of equal suitability, qualification, and professional performance
• Strong welcome for applications regardless of disability, cultural or social background, age, religion, worldview, or sexual identity