Field Applications Manager – HLA, Transplant Diagnostics

• Lead and develop a team of four field-based Field Application Scientists
• Provide hands-on customer support across the DACH / German-speaking region
• Coach and develop the FAS team through one-to-ones, performance discussions, feedback and career development
• Plan and balance team coverage for customer training, demonstrations, installations, troubleshooting, workshops and other field activities
• Align FAS support with strategic accounts, key opportunities, channel partners and regional priorities
• Coordinate responses to critical or complex customer issues with Technical Application Specialists, Product Support Specialists, Field Service Engineers, R&D and other teams
• Maintain consistent FAS processes, including pre-visit preparation, post-visit follow-up, Trip Reports, Customer Inquiry documentation and issue escalation
• Own team onboarding, training and competency development for legacy products and new product introductions
• Monitor workload, field coverage, responsiveness and customer outcomes to improve team effectiveness
• Deliver product demonstrations, customer and channel-partner training, installation support and product troubleshooting
• Develop experimental troubleshooting plans and collaborate on Customer Inquiries
• Facilitate technical workshops and training programs, and contribute to webinars, video tutorials and customer training materials
• Coordinate customer visits with Sales Consultants, channel partners and Regional Commercial Managers
• Communicate customer feedback, unmet needs and product observations to internal teams
• Maintain field activity and Customer Inquiry records and communicate visit outcomes and follow-up actions
• Represent TDX at transplantation / HLA conferences, trade shows and customer events, including technical or promotional presentations
• Contribute field input to NPI projects, product documentation, instructions for use and other customer-facing materials
• Follow applicable quality, regulatory, safety, travel and business policies

• A bachelor’s degree or higher from an accredited institution in the biological or chemical sciences
• At least seven years of experience in an HLA laboratory, Field Application Scientist role, or related HLA / transplantation environment
• Demonstrated people leadership, coaching and performance management experience
• Experience leading a geographically dispersed, field-based scientific or technical team is strongly preferred
• Direct experience and practical knowledge of TDX Antibody Detection and/or Molecular Typing products is required
• Knowledge of transplantation / HLA laboratory workflows, technical applications and customer requirements
• Practical experience with field-based customer training, product demonstrations, installation support and structured troubleshooting
• Ability to create and facilitate technical programs for small and large audiences, adapting complex scientific topics to different levels of familiarity
• Ability to schedule and complete customer or channel-partner visits on short notice and prioritize competing customer requirements
• Sound independent judgment in customer support, team prioritization, escalation and resource allocation
• Ability to collaborate across Commercial, Product Support, Field Service, Marketing, R&D, Product Management and other functions
• Effective written and verbal communication with employees, management, customers, channel partners and third parties
• Fluent written and spoken German and English; additional European languages are an advantage
• Proficiency with Microsoft Office, particularly Word, Excel and PowerPoint
• Ability to travel extensively and work effectively in a highly field-based role while supporting a dispersed team
• Comfortable and effective working from a home-based office and in customer laboratory environments
• Frequent domestic and international travel, approximately 70% or more, across the DACH region and broader EMEA territory
• Ability to work flexible hours to support urgent customer needs and a geographically dispersed team
• Occasional ability to lift office and/or laboratory equipment up to approximately 23 kg (50 lbs.), subject to local requirements

• Annual incentive plan bonus
• Healthcare
• Employee benefits
• Career and development prospects
• Innovative, forward-thinking organization
• Company culture centered on integrity, intensity, involvement, and innovation