Customer Service Representative II

• Act as the primary point of contact for customers throughout the service and repair journey
• Manage service requests, quotations, orders and follow-up activities
• Collaborate with service engineers, repair centers, logistics teams and other internal stakeholders to resolve customer issues
• Handle customer escalations, including product and service-related complaints, ensuring timely resolution and appropriate follow-up
• Support quality and compliance requirements in a highly regulated MedTech environment
• Contribute to process improvements and continuous improvement initiatives
• Participate in projects, system enhancements and User Acceptance Testing (UAT) activities

• Experience in customer service, operations, service support or a related environment
• Genuine passion for helping customers and solving problems
• Strong communication skills and ability to build positive relationships
• Excellent attention to detail and quality-focused mindset
• Ability to manage multiple priorities in a fast-paced and continuously evolving environment
• Proactive approach and willingness to take ownership
• Interest in healthcare, medical technology or technical service environments

• Competitive salary and flexible Benefits Package
• Wide range of benefits, resources, and competitive compensation plans designed to support every career and life stage
• Short-term incentive called the Medtronic Incentive Plan (MIP)