Delivery Director

• Lead delivery for major client accounts, ensuring high-quality, timely solutions
• Align with clients on project and program outcomes, monitor satisfaction, and manage escalations
• Propose improvements to processes, tools, and technology, and suggest new business or project ideas
• Maintain relationships with senior client stakeholders and identify opportunities within existing accounts
• Participate in revenue and margin planning
• Organize workload planning and optimal resource utilization
• Align delivery costs with revenue plans to achieve margin targets
• Collaborate with the CTO and Marketing to develop and promote technical capabilities and service offerings
• Support Sales with presentations, proposals, pricing, and contract negotiations
• Launch new accounts by coordinating staffing and aligning processes with client expectations
• Represent the company at client meetings, networking, and industry events
• Ensure managers address people issues, provide feedback, monitor performance, and develop careers
• Coordinate with HR and Training on people policies, compensation, bonuses, and training

• 10+ years of project and program management in software product or IT (application management)
• Experience managing 100–150+ people and $10–15M annual budgets across teams and projects
• Leadership, change advocacy, and effective communication, including executive interaction skills
• Experience hiring, developing, and retaining technical and managerial talent
• Strategic thinking, decision-making, and accountability
• 7+ years managing outsourced engineering or IT service delivery to external clients
• Advanced knowledge of SDLC and project management
• Operational management of delivery services to achieve CSAT and profitability targets
• Knowledge of delivery metrics, including profitability, utilization, customer satisfaction, and quality
• Process design and optimization with experience building systems from scratch
• Pre-sales participation and strategic stakeholder engagement
• Experience supporting upselling to new and existing accounts through proactive proposals
• Financial management and strategic planning skills
• Creativity, initiative, and problem-solving with a structured approach to operations and delivery
• Experience in Retail, Hospitality, or FinTech is desirable
• Certifications such as PMP, SAFe, or ITIL are desirable
• Working knowledge of cloud computing, data management, and full-stack engineering is desirable
• Software engineering background with practical development experience is desirable
• Experience in software product companies, managing large enterprise accounts and distributed, multinational teams, is desirable
• Talent development experience, including mentoring managers and building mature teams, is desirable
• CV must be submitted in English

• Opportunity to lead delivery excellence for Dev.Pro’s major accounts
• Work with clients in FinTech, Retail, and Hospitality
• Develop leadership, delivery management, client engagement, operational strategy, and technical skills
• Remote-first work environment
• Global team operating across 55+ countries on five continents