Senior Salesforce Architect

• Serve as the technical authority for Salesforce and CPQ-CLM within Commercial Operations
• Own Salesforce architecture, including data model, security, automation, and release strategy
• Lead CRM integration initiatives with enterprise systems, including integration patterns, APIs, and error handling
• Manage and evolve the Service Jira integration, including workflows, field mapping, sync monitoring, and issue resolution
• Design, configure, and optimize Salesforce CPQ and CLM, including product and pricing rules, approvals, quote templates, and contract lifecycle
• Provide Tier 2/3 support for Sales users' Salesforce issues during US business hours, resolve issues, and identify root causes
• Translate Commercial Operations business requirements into scalable solutions and provide effort estimates
• Establish governance covering change management, sandbox strategy, testing, documentation, and technical debt management
• Coordinate handoffs with the other Salesforce Architect across time zones with clear documentation and status updates
• Review the work of administrators and developers and mentor peers on best practices
• Support Commercial and Operations leadership with CRM recommendations and solutions
• Follow DeepHealth policies, procedures, data privacy, compliance, safety, and confidentiality standards
• Complete job responsibilities in a quality and timely manner

• Bachelor's degree in Computer Science, Information Systems, or equivalent experience
• 10+ years of Salesforce experience, including 5+ years in an architect or lead technical role
• Deep expertise in Salesforce Enterprise Setup and Architecture Design
• Knowledge of CPQ-CLM is a plus
• Experience with REST/SOAP APIs and middleware such as MuleSoft or Workato, including Jira integrations
• Salesforce Application Architect, System Architect, or CPQ Specialist certifications
• Strong skills in Apex, Flow, LWC, and declarative configuration
• Understanding of lead-to-cash, quoting, and contract management
• Strong troubleshooting skills and ability to explain technical topics to non-technical users
• Excellent written and verbal English
• Comfort working independently in a remote, cross-time-zone team
• Willingness to work US Eastern hours and support critical releases or quarter-end periods outside the core window
• Authorization to work in India
• Experience with Service Cloud and DevOps tooling such as Git and CI/CD is nice to have
• Experience supporting US-based business teams from an offshore location is nice to have

• Remote work arrangement
• Domestic / international travel up to 10%