L2 NOC Network Engineer

• Monitor network performance and ensure system availability and reliability
• Diagnose and resolve network issues in a timely manner
• Work with the network team to implement hardware and software upgrades
• Manage and configure routers, switches, firewalls, and other network devices
• Document network issues and resolutions for future reference
• Perform routine network maintenance and system upgrades, including service packs, patches, and security configurations
• Respond quickly to network outages and emergencies to restore service
• Collaborate with IT staff to improve and optimize network performance
• Perform network performance tuning and capacity planning
• Ensure compliance with network policies and security standards
• Provide network performance statistics and reports
• Assist in network design and capacity planning projects
• Use network management tools to monitor network traffic and security

• Bachelor’s degree in information technology, Computer Science, or a related field
• Proven experience as a NOC Engineer or in a similar network operations role
• Experience with network monitoring and performance analysis tools
• Certification such as Cisco CCNP, CompTIA Network+, or similar
• Strong understanding of network infrastructure and network hardware, including Cisco core, distribution, and access switches (6800, 6500, 4500, 3850, 3750)
• Hands-on experience with Cisco Nexus Series (5K, 7K, 9K) and SD-WAN solutions
• Experience with wireless systems such as Cisco (85xx/55xx/25xx/21xx), Aruba, Ruckus, and Aerohive
• Expertise in routing protocols like OSPF, BGP, and EIGRP
• Network security experience with Palo Alto, ISE, and ACS
• Experience with DHCP, DNS, and network monitoring tools such as SolarWinds, NetBrain, Cisco Prime, CACTI, WhatsUp Gold, NNM, and Packet Shaper
• Proficiency in network device onboarding and working with Domotz for network monitoring and asset tracking
• Hands-on experience with ConnectWise for ticketing and issue management
• Familiarity with ITIL processes and best practices
• Proficiency in scripting languages for network automation (e.g., Python, PowerShell, Unix scripting)
• Experience with cloud platforms and services (AWS, Azure, Google Cloud) is a plus
• Hands-on experience with network diagnostic and analytics tools
• Strong analytical and problem-solving skills
• Excellent communication and teamwork abilities
• Ability to work in a fast-paced, high-pressure environment
• Availability to work in shifts and be on-call as needed
• Strong attention to detail and the ability to document processes and issues effectively

• Comprehensive Health Insurance policy
• Employee Wellness Program with focus on mental health
• Robust reward and recognition programs
• Company incentive programs offered
• Attractive leave policy: Holiday Leave, Maternity Leave, Paternity Leave, Birthday leave, Bereavement Leave and Paid Leave for personal time off
• Ample growth and learning opportunities
• Remote work opportunities
• Focus on work/life balance
• Immigration Program supporting immigration to Canada for eligible employees