Junior Customer Success Manager

• Guide new customers through onboarding, from initial setup to confidently using the platform
• Serve as the first point of contact for questions, feedback, and minor issues via chat, email, or calls
• Keep the pipeline running smoothly and ensure customers always know the next step
• Identify patterns, including recurring customer issues, gaps in the onboarding flow, and opportunities for automation
• Take ownership of a project, such as expanding the knowledge base, optimizing onboarding, or testing new workflows
• Bring the customer voice directly to the team and act as the liaison to Accounting, Product, and the Founder

• Initial experience in customer-facing roles, whether in Customer Success, Support, Account Management, or a working-student position involving customer interaction
• A basic understanding of accounting or tax topics, a background in business administration, or commercial training is sufficient; we will teach you the rest
• Clear, empathetic communication, both written and verbal, in German and English (fluent, approximately B2 level)
• Initial experience with HubSpot is an advantage
• Structured thinking: you see not only the individual problem but also the underlying process
• A hands-on, solution-oriented mindset
• Enthusiasm for helping shape a fast-growing startup and contributing your own ideas

• 100% remote within Germany/Austria
• Flexible working hours—no rigid 9-to-5 schedule
• Genuine opportunities for professional growth
• A small, collaborative team
• A product that solves a real problem, with the opportunity to actively help shape it
• Permanent employment contract