Executive Assistant – Operations Coordinator

• Prepare and send accurate, timely estimates to customers using FieldServio
• Coordinate technician assignments based on travel time and home base location
• Communicate estimated arrival windows to customers
• Serve as a client point of contact after quote acceptance
• Confirm job details and keep customers informed throughout the service cycle
• Build standard operating procedures for the role and support documentation of other company processes
• Develop dashboards and tracking tools for quoting, scheduling, and operational performance
• Identify workflow improvements and propose automation or optimization solutions
• Use AI tools to research and resolve operational issues, presenting proposed solutions to the CEO
• Support the CEO as an operational partner and learn company systems and processes

• C1 English level; professional fluency in written and spoken English sufficient for direct customer communication
• Strong computer proficiency and ability to learn FieldServio or comparable field-service management software within approximately one month
• Highly organized with strong project management aptitude
• Ability to work proactively and independently, bringing solutions rather than only surfacing problems
• Comfort working with AI tools as part of the daily workflow, including using AI to troubleshoot issues before escalating
• Experience in home services, field service, or construction-related operations (preferred)
• Prior experience supporting a senior leader or executive in a fast-paced operational environment (preferred)
• Experience building SOPs, dashboards, or process optimization initiatives (preferred)
• Submit resume and an English audio recording
• Provide a publicly accessible recording link and internet speed test screenshot