Technical Account Manager

• Support customers in the effective use of Tractian’s solutions, including CBM (Condition-Based Maintenance) and CMMS initiatives, ensuring successful adoption and ongoing value realization
• Ensure high levels of customer satisfaction and measurable return on investment by coordinating internal teams and managing customer-facing activities
• Identify opportunities for account growth by delivering strong outcomes, building trusted relationships, and supporting expansion initiatives
• Lead onboarding and implementation activities, including customer kick-offs, on-site visits when required, and training of key stakeholders to ensure successful deployment and long-term usage
• Manage customer projects within the manufacturing maintenance sector
• Drive maintenance operational excellence and enhance customer reliability programs

• Customer-focused and business-oriented mindset, with experience working in client-facing roles
• 5+ years of experience within manufacturing, industrial, or maintenance environments, with a demonstrated track record of improving operational performance
• Experience managing projects and coordinating cross-functional teams in a structured environment
• Strong communication and interpersonal skills, with the ability to collaborate effectively with both technical and non-technical stakeholders
• Analytical and problem-solving skills, with a focus on continuous improvement and operational efficiency
• Bachelor’s degree in Engineering or a related technical field, or equivalent professional experience
• Willingness to travel within the region and occasionally across Europe, if required, to support customer projects, onboarding, and key milestones
• Maintenance-specific experience with usage of CBM and CMMS tools
• Experience implementing Lean Manufacturing or Six Sigma methodologies

• Full-time employment with statutory social insurance contributions
• Paid vacation, plus public holidays
• Employee capital plan with employer match
• International travel for company kick-off events at our global headquarters
• Wellhub Membership – Access a wide range of gyms and training programs
• Long-Term Benefit – After four years of service, enjoy a fully funded trip anywhere in the world