Customer Support Representative

• Provide first-level support to customers of a modern energy provider
• Offer friendly, reliable, and clear assistance with green electricity, tariffs, contract questions, appointments, and general service topics
• Handle customer calls based on appointments scheduled in advance
• Process written inquiries via email
• Deliver structured, service-oriented customer support exclusively at the first level
• Help customers navigate the modern energy landscape

• Native-level German language skills
• Enjoy providing customer support by phone and communicating professionally
• Service-oriented, friendly, and patient approach to work
• Ability to understand, categorize, and resolve customer inquiries in a clear and solution-oriented manner
• Interest in energy, sustainability, and digital services
• Confident written communication skills, particularly in email support
• Reliable, organized, and responsible when handling customer data
• Initial experience in customer support, call center operations, customer service, or the energy industry is an advantage but not required
• Start date: mid-November or early December

• Regular working hours from Monday to Friday
• First-level support role for a modern energy provider
• Primarily scheduled calls, as customers book appointments in advance
• Varied responsibilities combining telephone support and email support
• Work in a forward-looking environment focused on green electricity, sustainability, and digital energy solutions
• Meaningful work connected to the energy transition
• Clear service processes and structured customer inquiries
• German-language customer communication
• Opportunity to provide competent support to customers with important questions about their energy contracts