Customer Service Consultant

• Provide first-level undergraduate support via chat and video
• Handle student requests received through WhatsApp and Webchat regarding basic academic and financial information
• Open tickets/cases for requests requiring greater complexity and resolution time
• Stay up to date with new procedures and processes related to the area of responsibility
• Evaluate and suggest improvements to student support services to reduce or eliminate sources of dissatisfaction
• Perform other related tasks at the same level of complexity, as directed by the immediate supervisor
• Work effectively toward quality targets based on individual and team performance indicators
• May work across multiple service channels

• High school diploma required
• Basic computer skills, including shortcuts in Microsoft Office and the use of everyday equipment
• Engaged, customer-focused profile
• Willingness to work toward performance targets
• Stable internet connection and a suitable home office setup
• Appropriate professional presence for turning on the camera during virtual meetings
• Higher education recommended, as indicated in the requirements section

• Tuition scholarships
• Option to nominate two people for tuition scholarships
• Wellness and Quality of Life Program
• TotalPass
• Zenklub
• ECOA – Ânima Corporate School, offering more than 100 free courses
• Birthday day off
• Half-day paid leave on the birthday of an employee’s child up to 16 years old
• People Value Program: gift cards for educators to celebrate important life milestones, such as marriage, the birth of a child, or earning a new qualification
• Medical assistance
• Dental assistance