HR Service Delivery Specialist I

• Serve as a central point of contact for employees and leaders for HR-related inquiries through the HR Case Management System
• Provide customer service and resolve questions regarding payroll, benefits, leave of absence, company policies, Workday transactions, and general HR inquiries
• Process and support employee lifecycle transactions in Workday, including hires, job changes, personal information changes, terminations, and employee data updates
• Review Workday transactions and employee data for accuracy and completeness, resolve discrepancies, and escalate issues when appropriate
• Complete Form I-9 documentation and associated new-hire activities using Workday
• Support new-hire and onboarding processes, monitor outstanding tasks, and assist with Workday-related questions
• Facilitate employee offboarding, including termination transactions, documentation, final pay coordination, and separation information
• Assist with Pay, Benefits, Time Off, and Leave of Absence inquiries
• Monitor Workday inbox tasks and HR Service Delivery business processes to meet service-level expectations
• Run, review, and analyze Workday reports for employee inquiries, HR operations, audits, data validation, and business needs
• Troubleshoot basic Workday questions and transaction issues and escalate system or configuration issues to HRIS/Workday teams
• Perform employment verifications and provide employee documentation according to company policies
• Maintain accurate and confidential employee records in Workday and other HR systems
• Identify improvements to Workday processes, HR knowledge articles, standard operating procedures, and employee self-service guidance
• Participate in Workday testing, process improvements, system enhancements, data validation, and HR Service Delivery projects
• Partner with HR Business Partners, Payroll, Benefits, Leave, Talent Acquisition, HRIS/Workday, and other HR teams to resolve employee issues and ensure accurate HR data and processes

• Bachelor’s degree in Human Resources, Business Administration, or a related field preferred; equivalent combination of education and relevant HR experience will be considered
• 2+ years of experience in Human Resources, HR Operations, HR Shared Services, or HR Service Delivery preferred
• Experience in benefits, leave of absence, onboarding, offboarding, employment verification, and employee records
• Knowledge of Form I-9 and employment eligibility verification processes preferred
• Ability to research and resolve HR and Workday-related questions independently and escalate issues appropriately
• Strong attention to detail and commitment to data accuracy, confidentiality, and proper handling of sensitive employee information
• Ability to prioritize multiple requests and manage competing deadlines in a fast-paced HR Service Delivery environment
• Strong problem-solving and critical-thinking skills
• Proficiency with Microsoft Office, including Outlook, Excel, Word, and Teams
• Ability to collaborate with HR Service Delivery, Payroll, Benefits, HRIS, HR Business Partners, Talent Acquisition, and other internal teams
• Ability to adapt to new HR systems, processes, policies, and technology
• Ability to participate in Workday testing, data validation, process improvement initiatives, and HR projects
• Dedicated and professional home working space supporting productivity and secure, private handling of confidential information
• Reliable high-speed internet connectivity and ability to work effectively in a virtual environment
• Ability to maintain established working hours and availability consistent with business and HR Service Delivery needs
• Experience working with Workday or a comparable HRIS strongly preferred
• Strong customer-service orientation
• Fluency in both English and Spanish, with strong verbal and written communication skills
• Working knowledge of Workday employee lifecycle processes, including payroll inquiries, employee data changes, reporting, terminations, and other HR business processes preferred
• Experience researching employee information, running reports, reviewing transactions, and maintaining accurate employee data within Workday or another HRIS
• Experience using an HR case management or ticketing system preferred
• General knowledge of HR practices and processes, including payroll
• CV must be submitted in English

• Remote work opportunity
• Ability to work remotely
• Dedicated and professional home working space requirement
• Reliable high-speed internet connectivity for virtual work
• EEO and accommodations support