Senior Manager, Regional Account Management

• Manage and grow relationships with assigned regional and global client accounts
• Ensure client retention, satisfaction, and achievement of contractual commitments
• Develop and execute regional business plans aligned with global account strategies
• Monitor account performance, financial results, SLAs, and KPIs
• Lead quarterly business reviews and present performance insights to clients
• Identify opportunities to increase revenue through upselling and cross-selling
• Support regional implementation of new business and program enhancements
• Collaborate with internal teams, partners, and affiliates to ensure service excellence
• Manage regional reporting, operational escalations, and business continuity planning
• Provide leadership, coaching, and development support to account team members where applicable

• Minimum 5 years' experience managing regional or global travel programs across multiple markets
• Proven experience in an outsourced travel management role
• Strong understanding of business travel operations and account management
• Proven ability to build and maintain senior stakeholder relationships
• Strong commercial and financial acumen
• Experience working with SLAs, KPIs, and client performance reporting
• Excellent communication, presentation, and negotiation skills
• Strong problem-solving and project management capabilities
• Fluent in business English
• Ability to travel domestically and internationally when required

• Flexible working hours and work-from-home or remote opportunities
• Opportunities to grow your skillset and career
• Work at the forefront of travel technology and help shape the future of business travel
• Generous vacation days
• Compensation package including mental, physical, and financial wellbeing tools
• Travel industry professional perks and discounts
• Inclusive work environment where diversity is celebrated
• Work From Anywhere opportunity for 60 days per year