Accounting and Operations Support Specialist

• Act as a product and accounting expert for customers using Pennylane as their core accounting and financial management platform
• Serve as the point of contact between customer executives, in-house accountants, and accounting firms
• Understand and investigate the issues users encounter on a daily basis
• Provide answers or solutions and escalate issues to technical teams when necessary
• Help corporate and accounting-firm accountants import their data into Pennylane to facilitate migration
• Continuously build knowledge of the product, the company, and its departments
• Receive, qualify, and resolve accounting-related requests
• Track tickets through to complete resolution
• Handle increasingly complex customer requests
• Create and update customer support resources
• Share accounting knowledge and hands-on experience with colleagues
• Relay well-substantiated customer feedback to product teams
• Identify areas for improvement and lead improvement projects

• Accounting qualification or degree (BTS CGO, DCG, BTS Assistant Manager for Small and Medium-Sized Businesses, Master’s in Accounting, Control and Audit, or Bachelor’s degree in Administrative and Accounting Management)
• At least 3 years’ experience in an accounting firm, ideally including at least three tax-year closing periods
• Experience working directly with a company executive is a plus
• Interest in innovative work tools and new technologies
• Self-motivated, with the ability to solve problems independently and find solutions
• Familiarity with Pennylane is a plus
• Professional proficiency in English
• Strong written communication skills and the ability to communicate clearly and professionally with users
• Ability to understand and respond to customer needs, deliver excellent service, and maintain strong relationships
• Ability to work independently and as part of a team
• Flexibility to adapt to rapid changes in the platform
• Eagerness to learn and stay up to date with product developments
• Must have the right to work in France; the company does not sponsor visas

• One of the best health insurance plans on the market (Alan Blue and Alan Mind)
• Meal vouchers (Swile card)
• 6 to 12 additional RTT days on top of 25 days of paid annual leave
• The opportunity to improve your English with Busuu
• A monthly budget to support working from home or from a coworking space
• BSPCE equity package
• Access to 8,000 gyms across France and more than 300 wellness activities through Gymlib
• A Mac
• Tech Days every three months for remote Pennylaners
• Annual company retreat
• An inclusive, supportive work environment that fosters personal and professional growth