Tech Lead – ServiceNow

• Map and distribute tasks across the team based on ServiceNow best practices
• Build solutions using modules such as ITSM, ITOM, HRSD, CSM, and others
• Plan and architect Sprints based on user stories using the Scrum methodology
• Monitor and support the team during implementation on the ServiceNow platform
• Develop and automate business processes and services on the ServiceNow platform
• Develop APIs using RESTful concepts to integrate with other services
• Work on projects using agile methodologies (Scrum/Kanban)
• Support the resolution of technical issues and the continuous improvement of delivered solutions
• Collaborate with multidisciplinary teams across functional, business, and architecture areas

• Proven experience as a Senior Developer or Technical Consultant specializing in ServiceNow
• Hands-on experience with and certifications in the ServiceNow solutions platform
• Experience with ITSM, ITOM, CSM, HRSD, and other modules
• Experience working with agile methodologies
• Ability to understand business requirements and translate them into technical solutions
• Strong communication and interpersonal skills across different organizational levels
• Leadership skills
• Advanced English (preferred for international projects)
• ServiceNow certifications (CSA, CAD, and/or CIS)
• Advanced Spanish (a plus)
• Fluent English (a plus)
• Postgraduate degree / MBA (a plus)
• Strong sense of ownership and a proactive approach to deliveries
• Ongoing interest in learning and professional development
• Adaptability to dynamic and growing environments

• Meal voucher / Food allowance
• SulAmérica health insurance – no co-pay and 100% company-paid
• SulAmérica dental insurance – 100% company-paid
• Home office allowance
• Life insurance
• Childcare allowance
• Profit-sharing program (PPR)
• Wellhub (Gympass)
• Digital urgent care (24/7 telemedicine with appointments within up to 20 minutes)
• Telehealth consultations with medical specialists
• Chronic Care Management (personalized, multidisciplinary support)
• Pregnancy Program
• Nutrition Program
• Social support: social workers plus legal and financial guidance
• Emotional health support: checkups, psychotherapy, and an emergency and crisis support center
• Benefits Club – Education and Career: partnerships with courses, colleges, and language schools
• Shark Academy: ongoing training and fully funded certifications
• Exchange of experience and knowledge with a team recognized as a market leader
• Aoop Lovers: gamification program where points can be exchanged for prizes