DATEV Technician, Operations Manager

• Support external IT service providers and internal accounting-firm administrators with the technical setup of connectors
• Define and coordinate network and firewall permissions, certificates, service accounts, and interfaces
• Coordinate appointments and conduct technical acceptance tests
• Proactively monitor the live operation of connected accounting-firm systems
• Check interface status and system metrics, identifying bottlenecks and irregularities at an early stage
• Analyze log files, isolate the causes of incidents, and develop targeted solutions with IT administrators
• Perform system-specific configuration adjustments within the platform
• Optimize data flows for integration with accounting-firm systems
• Escalate system anomalies and edge cases to the software development team
• Continuously improve technical setup guides and best practices

• Several years of hands-on experience supporting DATEV environments
• In-depth DATEV expertise is essential
• Knowledge of common IT architectures in tax advisory firms, including Microsoft Windows Server, Active Directory, Terminal Server / Remote Desktop Services, DNS/DHCP, TLS certificates, and firewalls
• Knowledge of DATEV operating models: on-premises, DATEV SmartIT, and PARTNERasp
• Completed vocational training as an IT Specialist for System Integration, IT Systems Electronics Technician, IT Systems Management Assistant, or a comparable technical qualification combined with relevant professional experience
• Strong process management and communication skills
• Analytical and structured troubleshooting skills, including log and network analysis
• Fluent German, both written and spoken (C1/C2)
• English for internal communication (at least B2)

• Permanent employment contract
• 100% remote and completely location-independent work
• Flexible working hours aligned with onboarding schedules
• Genuine opportunity to shape the direction of an AI technology company
• Close collaboration with a dynamic and ambitious founding team
• Work in an exciting AI environment
• Direct influence on the product and processes