Affiliate Manager

• Lead the complete onboarding process for new affiliates, including registration, validation, tracking link setup, dashboard access, and initial guidance
• Provide first-line support via chat, email, calls, WhatsApp, and Telegram, in line with defined response SLAs
• Translate the product and technology for affiliates and partners
• Explain tracking, postbacks, dashboards, performance reports, and promotional materials
• Liaise with Product, Tech, and Finance to resolve tracking bugs, payment issues, and creative approval requests
• Monitor performance by affiliate, identify declines, and propose reactivation initiatives
• Document processes and create FAQs and self-service materials
• Ensure partner content complies with the applicable market’s compliance and responsible gambling requirements
• Serve as the main point of contact for affiliates and influencers from onboarding through day-to-day operations

• Fluent written and spoken English, with a 100% English-speaking work environment
• Previous experience with technology, having worked in product, technical support, or SaaS
• Exceptional communication skills, clarity, active listening, and the ability to explain complex concepts simply
• Strong organizational skills to manage multiple partners in parallel
• Previous experience in iGaming/betting, affiliate marketing, or the creator economy (a plus)
• Experience managing relationships with content creators and influencers (a plus)
• Familiarity with affiliate platforms (Income Access, Cellxpert, MyAffiliates, Affilka) and CRM systems (a plus)
• A third language—Spanish or Portuguese—if the program serves Latin America (a plus)
• Curiosity, authenticity, autonomy, and comfort with ambiguity and Australian time zones

• Remote work
• Opportunity to work at a growing gaming startup
• English-speaking work environment
• Opportunity to work with teams and product organizations based in Australia and New Zealand