Senior DevOps Engineer

• Build and maintain a resilient, secure, and efficient SaaS application platform meeting established SLAs
• Automate deployment, monitoring, management, and incident response across AWS and/or Azure infrastructure
• Monitor site stability and performance and troubleshoot production issues across the stack
• Scale infrastructure for increasing demand using capacity, reliability, and cost-management practices
• Manage cross-functional requirements with Engineering, Product, Services, and other departments
• Collaborate with developers to bring new features and services into production
• Improve operational practices, procedures, runbooks, and reusable deployment and operations patterns
• Meet information security and compliance standards, including ISO27001, SOC1, and SOC2
• Participate in a follow-the-sun on-call rotation
• Write and maintain architectural, stakeholder, policy, DevOps, and platform documentation
• Perform live demonstrations for stakeholders
• Prioritize incoming platform work, manage work in progress, and deliver predictable outcomes
• Participate in service-request intake and triage, validating scope, readiness, and routing
• Meet response and resolution commitments for service requests
• Partner with product and platform engineering teams on service design and handoffs
• Build standard infrastructure-as-code, pipelines, modules/charts, automation, and guardrails
• Author and curate repeatable, auditable, and safe runbooks
• Produce production-ready assets for new cloud services, datastores, and non-standard deployment patterns
• Support tenant and environment lifecycle workflows, including provisioning, URLs, certificates, and related controls

• 5+ years of experience in 24x7 production operations, preferably supporting a highly available SaaS or cloud service environment
• 5+ years of experience with public cloud infrastructure, AWS and/or Azure, with meaningful depth in at least one
• Hands-on experience running Kubernetes in production; Amazon EKS, Azure Kubernetes Service (AKS), or equivalent managed Kubernetes strongly preferred
• Experience with infrastructure-as-code tools, especially Terraform
• Experience with release automation and CI/CD, such as Jenkins, Argo CD, Azure DevOps, or GitHub Actions
• Linux administration and debugging experience in large-scale environments
• Experience using programming or scripting languages to automate operations, such as Python or Bash; PowerShell is a plus
• Strong understanding of system and networking concepts and troubleshooting techniques
• Strong interpersonal, collaboration, and leadership qualities
• Ability to operate in an agile, entrepreneurial, rapidly evolving environment
• Preferred: Experience operating under SLAs or structured intake in a platform, infrastructure, or internal-customer context
• Preferred: Experience with Java/JVM-based services, data platforms such as Kafka or Elasticsearch, or .NET workloads
• Bachelor's degree in Computer Science or another technical discipline, or equivalent experience
• Additional AWS and/or Azure certifications helpful

• Follow-the-sun on-call model with no nighttime alerts
• Equal opportunity employment
• Reasonable accommodations available for individuals with disabilities