Dutch Fashion Support Agent

• Answer customer questions by phone, chat and/or email
• Solve problems and create positive customer experiences
• Follow the brand's guidelines and quality standards
• Log and update customer interactions in relevant systems
• Work closely with the team to improve service

• Fluent in Dutch
• Good English
• Strong communication and active listening skills
• A problem-solving, can-do mindset
• Comfortable using computer systems and multitasking between tools
• Patience, empathy and a positive attitude
• Availability to work in shifts
• High school diploma or equivalent
• Clean criminal record
• B2+ English level
• Availability to relocate to Portugal (Lisbon, Porto, Setúbal or Covilhã)
• Must be a resident of a country within the European Union
• CV must be sent in English

• Represent a global brand
• Fast-track career development opportunity
• Access to an internal career-development program that fast-tracks you toward leadership roles
• Free comprehensive training with certification
• Private health insurance after training
• Renewable fixed-term contract
• Regular team activities: football tournaments, surf lessons, cultural events
• Covered flight expenses
• Airport pick-up and settling assistance
• Accommodation provided in shared apartments
• Complimentary Portuguese lessons
• Free sports activities