Implementation Specialist

• Deliver end-to-end implementation of Visor.ai for new clients
• Configure conversational flows, rules, channels, permissions, and data
• Conduct requirements-gathering sessions and translate them into practical configurations
• Coordinate with technical teams to ensure aligned and quality deliveries
• Manage implementation projects, deadlines, and client alignment
• Support testing, training, and go-live
• Act as the main point of contact for enterprise clients post go-live
• Monitor solution adoption, satisfaction, and continuous value
• Identify improvement and growth opportunities
• Conduct regular operational and strategic meetings with clients
• Manage contract renewal processes
• Identify upsell and cross-sell opportunities
• Collaborate with product and sales teams to define expansion proposals

• Minimum of 3 years of experience in customer-facing roles (Customer Success, Account Management, Project Management, or similar)
• Experience in contact centers, with knowledge of operations, metrics, and challenges, is mandatory
• Ability to lead projects with multiple stakeholders and technical teams
• Autonomous, analytical, and customer-oriented mindset
• Excellent oral and written communication skills
• Fluent in Portuguese and English
• Spanish is a plus
• Experience in the banking and insurance sectors is a plus

• Competitive compensation package
• Health insurance
• Career growth opportunities
• Access to training, events, and conferences
• Remote First model
• Free coffee
• Arcade machines
• Rooftops & terraces
• Team events
• A lot of fun!