Customer Support Specialist

• Respond to inbound leads via phone, email and CRM system (WIX)
• Qualify leads and upsell services to convert leads to customers
• Plan, resource and schedule bookings and cleaning
• Manage inventory and orders of supplies for vans
• Handle enquiries and build quotations for special customer requests
• Work closely with the marketing team on special projects, offers and campaigns
• Manage special offers and seasonal campaigns
• Ensure website accuracy and keep FAQs consistently updated
• Coordinate with new and existing vehicle partners, especially for end-of-month closing and revenue share statements
• Manage pre- and post-booking checklists
• Ensure all cars are cleaned, repaired and maintained before and after bookings

• English fluency with excellent communication
• Ideally experience in dealing with customers via calls
• Interest, knowledge or passion for hospitality industry
• 2+ years experience preferred
• Flexible mindset or startup mentality
• Willingness to go above and beyond the job description

• Incentive to convert leads to customers
• Remote work