Technical Project Manager

• Provide project management services for the design, deployment, and delivery support of NICE CCaaS services and solutions in a client-facing environment
• Manage the overall delivery relationship with assigned clients
• Provide technical expertise and project status updates to leadership
• Lead implementation of client projects with teams of 3 to 10 people, including TTEC Digital staff, client resources, and vendors
• Facilitate communication plans, meetings, tracking, reporting, escalations, functional documentation, and internal processes
• Deliver weekly status reports and communicate project progress and issues to client stakeholders, delivery management, and account teams
• Identify risks, assumptions, and constraints and implement approved actions and workarounds
• Deliver change management required to address approved actions
• Review project invoices for accuracy
• Develop work plans and assign duties and responsibilities
• Enhance and improve software written in CXone Studio
• Code and test projects
• Attend required meetings and training

• Experience delivering digital transformation projects
• Deep knowledge in at least one of: NICE CXone, Genesys Cloud, Five9, Amazon Connect
• 5+ years of experience in Project / Program Management within a consulting environment
• Experience leading large enterprise client projects with $20,000–$250,000 in consulting services, including executive-level sponsorship and reporting requirements
• Experience managing projects using waterfall, agile/scrum, and hybrid methodologies
• Experience leading a program with multiple projects and workstreams preferred
• Superb written and verbal communication and listening skills
• Excellent organizational and planning skills
• Keen attention to detail
• Ability to build relationships, collaborate, problem solve, negotiate, drive and persuade while maintaining positive relationships with stakeholders and partners
• PMP or other Project Management Certification strongly preferred
• Ability to travel up to 30%

• Equal opportunity employer
• Diverse and inclusive workforce
• Great Place To Work 2024-2025 certified employer