Customer Success Engineer

• Configure customer accounts, customize backup policies and storage, facilitate onboarding, orient stakeholders, walk through admin portals, and introduce support channels
• Identify migration opportunities, analyze usage and environments, conduct success planning and strategy sessions, and align business outcomes with product adoption
• Conduct assessments, build protection plans, and recommend software products and architectures across the Veeam Data Platform
• Run recovery simulations, apply the Veeam Data Resilience Maturity Model, and deliver quarterly resilience reports
• Monitor signals to detect churn risk, define mitigation plans, and partner on renewal strategy with actionable technical insights
• Build business cases, define TCO, articulate value propositions for expansion, and schedule stakeholder checkpoint reviews
• Engage CISO/CIO stakeholders with risk, status, and opportunity updates and support executive discussions and roadmap alignment
• Collaborate on marketing-informed campaigns and plays to drive adoption and expansion
• Manage 5–50 Enterprise and Commercial-Named accounts with $100K+ ARR under a long-term account assignment model
• Own technical success plans and adoption roadmaps; influence pricing, commercial terms, and renewal terms with Sales and CS leadership

• 5+ years in customer-facing engineering roles focused on data backup and recovery
• Advanced level of English and German
• Hands-on expertise across operating systems, virtualization, storage, scripting/automation, cloud platforms, and DR&R best practices
• Strong experience designing and executing protection plans, migrations, and recovery simulations
• VMCE certification required, though it may be completed post-hire within an agreed timeframe
• Preferred industry certifications: AWS Solutions Architect (Associate/Professional), Microsoft Azure Administrator or Solutions Architect Expert
• Ability to translate business outcomes into technical adoption roadmaps and measurable value
• Executive stakeholder engagement skills with CISO/CIO stakeholders
• Excellent communication, cross-functional collaboration, and stakeholder management skills
• Applicants must be permanently located in Germany; Veeam reserves the right to decline applications from outside Germany

• Company-sponsored retirement savings
• Life insurance
• Accident coverage
• 30 vacation days per year
• Company-wide VeeaMe Days dedicated to rest, wellbeing, and self-care
• Confidential counseling and professional support services through the Employee Assistance Program for employees and their families
• Paid volunteer time each year through the Veeam Cares program
• Healthcare support and wellbeing-focused programs (effective September 2026)
• Lifestyle-focused programs and employee-friendly perks (effective September 2026)