Key Customer Success Manager

• Closely track and analyze the User Experience of Key Clients
• Identify risks of client loss and suggest retention methods
• Enhance the Customer Journey on company products
• Participate in developing systems and programs to increase Key Clients’ activity
• Cooperate with content, IT, analytics, customer support, and other departments
• Maintain clear and informative records about Key Client experience using the services

• Fluent English (Chinese or Spanish is a plus)
• Experience in an international environment, ideally working with clients
• Ability to handle time-sensitive situations and adapt quickly when circumstances change
• Strong attention to detail and ability to process large amounts of information quickly
• Ability to develop sound ideas and professional solutions to complex cases
• Confidence presenting a professional opinion and persuading others of its merit
• Strong computer skills, including Internet, G-Suite, and MS Office
• Insight into people and ability to understand what they really need
• Stress resistance, proactive attitude, and can-do mindset

• REMOTE OPPORTUNITY to work full-time
• Vacation 28 calendar days per year
• 7 wellness days per year (time off)
• Bonuses up to $5000 for recommending successful applicants for positions in the company
• 50% payment for professional training, international conferences, and meetings
• Corporate discount for English lessons
• Health benefits: compensation of up to $1,000 gross per year per employee for self-purchased health insurance or doctor’s fees for yourself and close relatives if not eligible for corporate medical insurance
• Equipped workplace and necessary equipment in offices or co-working locations
• Reimbursement of workplace costs up to $1,000 gross once every 3 years for other locations
• Internal gamified gratitude system with bonuses exchangeable for merchandise, team building activities, massage certificates, etc.