Account Manager – E-commerce

• Manage assigned clients and e-commerce stores by planning, briefing, monitoring, and executing marketing campaigns
• Manage and oversee client-agency relationships
• Develop and execute email, SMS, pop-up, and flow marketing strategies
• Lead teams of Copywriters, Designers, and Account Managers’ Associates
• Outline campaign calendars, brief campaigns, delegate creative work, and oversee timely delivery
• Monitor campaign performance and improve email marketing results
• Maintain frequent client communication and lead regular client meetings
• Collect and analyze consumer demographic and trend data
• Set weekly goals and report on revenue, best-performing campaigns, A/B testing, and optimization measures
• Collaborate with the Service Department to meet client KPIs and quality standards
• Manage client satisfaction and reduce churn
• Troubleshoot client and campaign-performance issues
• Act as liaison between clients and cross-functional teams for new services and products
• Identify opportunities to expand services and create targeted upselling campaigns
• Research industry best practices and present findings to management
• Assist with internal service-related needs and participate in group calls and training sessions
• Report to the Account Managers’ Leads, Head of Account Managers, and Service Director

• At least 12 months of experience working in a digital marketing role
• At least 6 months of working experience in email marketing
• Proven track record of success in a leadership role, especially leading creative teams
• Ability to work independently without compromising work standards
• High accountability, responsiveness, and ability to meet deadlines
• Problem-solving, critical thinking, and analytical skills
• Growth and results-driven mindset; ability to implement constructive criticism
• Excellent interpersonal, verbal, and written communication skills in English; fluency in English required
• Ability to learn and adapt quickly; excellent time management, focus, productivity, and efficiency
• Familiarity with Slack, Hubstaff, Asana, Klaviyo, and Google Workspace Suite
• Availability and responsiveness during office hours, Monday to Friday, 3-6 PM BCN time
• Ability to work 30-35 hours per week (approximately 140 hours per month)
• Stable internet connection and a laptop or PC; ability to attend virtual video conferences
• Comfortable working remotely
• NDA, exclusivity agreement, contractor status, and 30-day notice period requirements

• Fixed-rate monthly salary paid in USD
• First two months are a trial-and-adaptation period paid at full rate
• Regular performance reviews every 9-12 months, with the first one after 3-6 months
• Re-evaluation of the role and workload after 6-12 months