Citrix L3 Engineer – DaaS, AWS

• Provide L3 support for Citrix Virtual Apps and Desktops (DaaS) environments
• Manage and support Citrix Cloud Connectors, StoreFront, Studio, and License Servers
• Administer Citrix ADC (NetScaler), including Gateway, Load Balancing, SSL, and Authentication policies
• Troubleshoot complex Citrix issues involving user access, application delivery, profile management, and performance
• Perform root cause analysis for critical incidents and implement preventive measures
• Manage Citrix upgrades, patching, migrations, and capacity planning
• Support Citrix workloads hosted on AWS
• Manage AWS services including EC2, VPC, IAM, Route 53, Auto Scaling, ELB/ALB, CloudWatch, EBS, and S3
• Configure and troubleshoot hybrid cloud connectivity between on-premises and AWS environments
• Optimize cloud resources for performance, availability, and cost efficiency
• Administer Windows Server environments
• Support Active Directory, Group Policies (GPO), DNS, DHCP, and Certificate Services
• Manage FSLogix, Citrix Profile Management (UPM), and user profiles
• Monitor infrastructure health and availability using enterprise monitoring tools
• Develop and maintain operational documentation, runbooks, and SOPs

• Experienced Citrix L3 Engineer
• Strong expertise in Citrix Virtual Apps & Desktops (DaaS)
• Strong expertise in Citrix ADC (NetScaler)
• Strong expertise in AWS Cloud
• Experience with L3 support, administration, troubleshooting, optimization, and implementation of Citrix infrastructure hosted on AWS
• Deep technical knowledge of cloud-based VDI environments
• Incident management skills
• Knowledge of Citrix Cloud Connectors, StoreFront, Studio, and License Servers
• Experience administering Citrix ADC Gateway, Load Balancing, SSL, and Authentication policies
• Experience troubleshooting user access, application delivery, profile management, and performance issues
• Experience performing root cause analysis for critical incidents
• Experience managing Citrix upgrades, patching, migrations, and capacity planning
• Knowledge of AWS EC2, VPC, IAM, Route 53, Auto Scaling, ELB/ALB, CloudWatch, EBS, and S3
• Experience configuring and troubleshooting hybrid cloud connectivity between on-premises and AWS environments
• Experience administering Windows Server environments
• Knowledge of Active Directory, Group Policies (GPO), DNS, DHCP, and Certificate Services
• Knowledge of FSLogix, Citrix Profile Management (UPM), and user profiles
• Experience using enterprise monitoring tools
• Ability to develop and maintain operational documentation, runbooks, and SOPs

• Equal employment opportunity
• Disability or special-needs accommodation