Principal Product Manager, Commerce

• Build strong relationships with merchants and Cimpress Technology domains
• Understand the underlying reasons behind merchant requests
• Anticipate merchants' growth needs and engineers' scaling needs
• Own complex products impacting multiple teams and technology domains
• Use data on order volume, merchant satisfaction, and system performance to make decisions
• Define and regularly track success metrics
• Shape architecture and system design with engineers
• Monitor market trends and emerging technologies
• Propose new order management capabilities
• Create the vision and roadmap for Order Management
• Gather input from businesses, engineers, operations, and leadership
• Own the Order Management solution end-to-end and make key decisions
• Collaborate across Quote, Cart, Checkout, and Fulfillment product teams
• Mentor 1–2 direct reports and help junior product managers grow
• Build stakeholder alignment and adjust direction based on feedback and data
• Ensure inclusive and respectful team practices

• 8+ years in product management
• 3+ years at a senior or principal level
• Track record managing complex, multi-stakeholder products
• Deep expertise in e-commerce, order management, or similar mission-critical systems
• Experience treating internal engineering teams as customers, including platform products, infrastructure, or internal tools
• Ability to understand how Order Management connects to APIs, events, micro-services, and the broader platform
• Ability to work with engineers on architecture and system design
• Ability to use data to make decisions and define and track success metrics
• Ability to build alignment across stakeholders
• Ability to mentor direct reports and junior product managers
• Commitment to inclusive and respectful practices

• Remote-First operating model and culture
• Autonomy and flexibility to work from home
• Collaboration spaces for team members to work physically together
• Team-defined roadmaps
• Freedom to choose programming languages and technologies
• Inclusive, respectful workplace culture
• Equal employment opportunity