Customer Service Representative, U.S./Mexican

• Handle documentation preparation, monitoring, and coordination of customs release for commercial goods imported into Mexico and Mexican exports to the rest of the world.
• Provide customer service to clients, vendors, and service providers in acquiring proper import/export documentation.
• Facilitate setup of Mexican IOR files with Buckland MX broker Portfolio Partnership.
• Integrate legal MX files on IOR and update forms in compliance with Mexican regulations.
• Coordinate shipments for timely customs clearance across Air, Land, and Ocean modes.
• Communicate, delegate, and expedite shipment clearance through multiple ports with Buckland MX vendors according to client priorities and instructions.
• Assist with compliance and monitor operations for V1, RT, F4, A3, and other processes.
• Prepare customs and internal documents for customs clearance.
• Coordinate daily tasks, prioritize activities, and define urgent process reviews for warehouse and office improvement.
• Complete mid- to high-volume shipment clearance through Mexican ports of entry/outcome.
• Prepare daily and weekly shipment-status reports.
• Assess customs operation performance for MX vendors.
• Provide information requested for Mexican trade compliance.
• Audit BGSS and ensure shipment documents are promptly uploaded to the Buckland Portal.
• Handle queries promptly, efficiently, and professionally.
• Integrate Summary Shipment for Liquidation Box Reports.
• Provide management reports and full billing accountability.
• Service clients and report issues to the Team Leader/Manager.
• Work in conformance with the Buckland Quality System (BQS).
• Perform other assigned duties or projects.

• +5 Years plus experience with Mexican Import/Exports Operations.
• International Business/International commerce/International Logistics Bachelor Degree.
• Proven Knowledge on Mexican Legislation in Foreign Trade Business.
• Customs Experiences is an asset.
• Working knowledge of Microsoft Office, excel skills, Windows, an asset.
• Excellent customer service skills and ability to generate and follow up on sales leads.
• Ability to identify, develop and implement processes improvement initiatives.
• Demonstrated problem solving, organization skills with attention to detail.
• Strong attention to detail and ability to handle multiple tasks.
• Strong teamplayer with the ability to work independently.
• Above average and accurate keyboarding skills.
• English Language Skills as native or second language (Toefl550).
• Must be flexible for work on weekends and holiday as required.
• Some travel may be required to our office locations.
• US Visa B1/B2.
• Impeccable record.
• Position Regulated by Mexico STPS.
• Must be legally eligible to work for the Company at all times.
• Valid Passport and ability and desire to occasionally travel to USA/Canada.
• Desired to be on Cd. Juarez, Chihuahua.
• Occasionally carry/lift loads of up to 25 lbs.