Accounts Receivable Specialist

• Post all daily cash receipts within 24 hours, including bank transfers, ACH, wire payments, check deposits, and Stripe activity
• Attach remittance documentation to every posted payment in NetSuite
• Reconcile Stripe payment activity daily and resolve subscription payment failures with customers
• Investigate and resolve unapplied cash, misapplied payments, and short-pay situations
• Maintain the AR Suspense account with documented notes on unresolved items
• Own the full accounts receivable aging report across all customer segments
• Execute documented collections outreach on every account in the 30+ day past-due bucket via phone and email, with NetSuite notes
• Escalate accounts in the 60+ day bucket for suspension and cancellation workflow with the Subscription team
• Drive outreach escalation through first, second, and third contact as needed
• Serve as the primary AR contact for payment questions, disputes, credit memo requests, and reconciliation needs
• Correspond with external third-party collections agencies on referred accounts
• Document all customer interactions in NetSuite
• Escalate high-risk balances to the Accounting Manager with a documented recommendation
• Prepare the weekly AR aging summary for the Accounting Manager
• Track and report DSO, CEI, and over-60-day balance concentration
• Surface recurring payment issues and process improvement opportunities
• Collaborate with Finance, Sales, and Customer Success teams
• Report directly to the Accounting Manager in Pullman and partner with the broader Finance team

• 4+ years of accounts receivable experience in a corporate or SaaS environment
• Strong accounting background, with a solid understanding of accounts receivable processes, cash application, and financial reconciliation
• Experience working US business hours for a US-based client
• Strong written and verbal English communication skills with the professionalism and diplomacy to represent the company in customer-facing collections conversations
• High attention to detail and demonstrated accuracy in cash application and financial record-keeping
• Ability to manage a large customer portfolio and prioritize a high-volume queue against defined performance targets
• Direct experience with NetSuite, Stripe, and Salesforce preferred
• Familiarity with Dialpad or a comparable cloud phone system preferred
• Conversational Spanish in addition to strong English preferred
• Demonstrated ownership of the AR function at a growth-stage or SaaS company preferred
• Experience managing a book of 500 or more active customer accounts preferred
• Prior responsibility for presenting monthly aging review to Finance leadership preferred
• Prior experience in a SaaS or subscription billing environment preferred
• Associate degree or higher in Accounting, Finance, Business, or related field preferred
• NetSuite fluency preferred: cash application, customer records, journal entries, account reconciliation
• Stripe fluency preferred: subscription billing, failed payment handling, lock and unlock workflow coordination
• Salesforce fluency preferred: customer account review, activity history, account notes
• Advanced Microsoft Excel preferred: pivot tables, VLOOKUP/XLOOKUP, data cleanup, reconciliation
• Google Workspace fluency preferred: email, Chat, Docs, Sheets

• Free lunch meal, fruits, snacks, and drinks (if you are in an onsite shift)
• Onsite gym with a free professional instructor
• Weekly fitness activity and an annual fitness challenge where you can win up to 70,000 PHP
• Weekly engagement activities with prizes that are up to 3,000 PHP
• Free upskilling academy to improve your performance and skillset
• State-of-the-art facilities from toilets to your workstation
• Amenities such as sleeping quarters, game area, chat room, shower room