Software QA Manual Tester

• Work closely with the product and engineering teams to catch major problems that reduce the quality of the Client’s application.
• Test use cases and replicate and report bugs so developers can implement fixes.
• Develop, execute, and maintain detailed test cases based on functional and technical specifications.
• Determine appropriate test approaches, techniques, and coverage for new features and releases.
• Identify, document, and manage defects in a tracking system, ensuring timely resolution.
• Perform functional, regression, UI, usability, and exploratory testing.
• Analyze test results to identify root causes and defect patterns.
• Recommend fixes and quality improvements by reporting findings to development and product teams.
• Collaborate with developers and business analysts to clarify requirements and improve test coverage.
• Participate in test case reviews and contribute to test strategy improvements.
• Guide business users through UAT testing, including test execution and defect triaging.

• Bachelor’s degree in Computer Science, Information Technology or related field.
• 3-4 years of experience in manual software testing.
• Strong understanding of software testing methodologies, test case design, and defect lifecycle.
• Experience with test management and bug tracking tools (e.g., JIRA, TestRail).
• Familiarity with SQL for basic database validation.
• Good understanding of Agile and Scrum methodologies.
• Strong analytical and communication skills.
• Ability to work independently and collaboratively in a fast-paced environment.
• Knowledge of basic programming (e.g., Python, JavaScript) is an advantage.
• Background in manual software testing, ideally within a customer support or technical support environment.
• Experience in both technical support (call center) and QA is strongly preferred, with a good understanding of customer support operations.
• Strong communication skills and are comfortable working with cross-functional teams and different stakeholders.
• Detail-oriented, analytical, and able to provide clear, constructive feedback to improve quality and performance.