Site Payments Associate – FSP

• Provide administrative, reporting, contractual, and financial support for processing payments to FSP investigative sites
• Compile data from multiple sources to generate site payments
• Enter budgets and update SVTs
• Perform study reconciliations
• Manage refunds, credit notes, late payment fees, pre-payments, and investigator reimbursements
• Ensure adherence to country-specific regulations, contractual guidelines, and procedural documents
• Manage payment responsibilities and workflows to meet contracted timelines and project deliverables
• Build and maintain relationships with study sites
• Interface with clients on payment-specific issues when needed
• Respond to study-related escalations and resolve payment-related findings
• Raise project risks appropriately
• Guide study teams on site-payment processes and clarify requirements and deliverables
• Assist with training and guidance for junior team members

• High / Secondary school diploma or equivalent and relevant formal academic / vocational qualification; Bachelor's degree preferably in Finance
• Previous experience in an international corporate environment, preferably with payments processing, considered an advantage
• Excellent written and verbal communication skills
• Excellent English language skills
• Strong organizational, attention to detail, and self-management skills
• Ability to handle multiple time-sensitive tasks efficiently and effectively
• Flexibility and ability to reprioritize workload to meet changing business needs
• Ability to proactively identify, address, and prevent project-related issues
• Ability to work independently and as a team member with minimal supervision
• Ability to extract and analyze information from study documentation, including protocols, contracts, and budgets
• Ability to perform applicable data entry
• Good technical skills and ability to quickly learn new software
• Pre-intermediate MS Excel skills
• Understanding of ICH Good Clinical Practices, country regulatory requirements, and applicable tax regulations
• Preferred experience with Clinical Trial Management Systems (CTMS), Site Payment platforms, EDC, and financial systems

• Fully remote work arrangement
• Standard Monday–Friday work schedule
• Career development opportunities
• Opportunity to support key clinical-trial projects and gain insight into clinical-trial payment processes