Learning Program Manager

• Own operational tracking and reporting across learning and reskilling journeys
• Maintain program governance processes and meetings, including action, decision, dependency, and risk tracking
• Maintain program documentation, trackers and operational records
• Track participation, completion and program outcome metrics
• Support the day-to-day operational management of learning and reskilling journeys
• Coordinate learner journey activities and milestones across multiple programs
• Support the organization and coordination of job tasting activities and related logistics
• Capture and monitor learner and stakeholder feedback
• Track key performance indicators, quality measures and program outcomes
• Track certification and program completion requirements
• Monitor learner completion status and follow up on outstanding actions
• Support participants in resolving access, approval or process-related issues impacting completion
• Maintain appropriate records and evidence relating to program participation and completion

• Experience supporting program operations, learning operations, PMO or project coordination activities
• Strong reporting and analytical skills with the ability to interpret and communicate program data
• Strong organizational and coordination skills
• Ability to manage multiple workstreams simultaneously while maintaining a high level of accuracy
• Experience working with multiple stakeholder groups in a complex environment
• Advanced Microsoft Excel and PowerPoint skills
• Excellent written and verbal communication skills in English
• Strong attention to detail and ability to proactively identify and resolve issues
• Experience supporting learning, talent, workforce transformation or reskilling programs
• Experience within financial services or other regulated industries
• Familiarity with learner journeys, career pathways or talent development programs
• Experience supporting regional or global programs
• Exposure to governance, PMO or operational excellence practices

• 6-month full-time contract, open to renewal
• Remote work arrangement