Case Manager – Personal Injury

• Track medical record and billing requests throughout the case lifecycle
• Order medical records and upload documentation into Filevine
• Collect updates regarding outstanding medical bills
• Create medical provider charts after completing required training
• Support attorneys and the legal team by organizing medical documentation for case development and preparation
• Flag missing information and potential discrepancies for legal team review
• Complete final billing follow-up before a demand is submitted
• Provide consistent status updates regarding medical documentation
• Contact medical providers to verify outstanding bills and confirm accurate balances
• Communicate with medical providers, insurance companies, clients, and relevant parties regarding outstanding records and bills
• Review medical records and billing documentation for completeness and accuracy
• Maintain accurate and organized medical documentation in the case management system
• Identify missing information and documentation requiring additional requests
• Follow up with medical providers and clients regarding outstanding or missing medical records and bills

• Experience with case management, medical records, medical billing, legal support, healthcare administration, or a related field
• Experience requesting, reviewing, organizing, and maintaining medical records and billing documentation
• Ability to communicate professionally with medical providers, insurance companies, clients, attorneys, and legal team members
• Strong ability to follow up on outstanding requests and maintain accurate status updates
• Ability to identify missing, incomplete, or inconsistent information in medical and billing documentation
• Ability to verify outstanding medical bills and confirm accurate balances as cases progress
• Experience maintaining organized and accurate records in a case management system
• Ability to manage multiple documentation requests while maintaining accuracy and organization
• Required Software and Tools: Filevine
• English language
• Monday through Friday, 8:00 AM to 5:00 PM EDT work schedule

• Remote job opportunity
• Great Place to Work Certification
• Recruiter guidance through the application process