Junior Onboarding Customer Success Manager

• Guide healthcare professionals as they begin their careers on the career platform
• Support healthcare professionals through their first steps and the onboarding process
• Gather the healthcare professionals’ needs and requirements
• Assist with platform use and ensure profiles are complete and suitable
• Answer questions about the career platform, application process, and next steps
• Ensure that all important information and documents are complete and available
• Communicate proactively with healthcare professionals on a regular basis
• Document relevant information and keep profiles and data up to date
• Contribute to improving onboarding processes

• Excellent communication skills and empathy
• Strong customer focus
• Excellent organizational skills and a structured approach to work
• Initiative and a solution-oriented mindset
• Digital proficiency
• Confident working with CRM systems, Slack, and Zoom
• Ability to work effectively in a team
• Willingness to learn
• No prior professional experience in this field required
• German proficiency at C2 level, demonstrated through a CV or relevant certificates
• Willingness to negotiate with decision-makers on the customer and candidate sides

• Permanent employment contract
• Six-month probationary period
• 40 hours per week
• 27 days of annual leave
• Fully remote work after a two-week onboarding period
• Uncapped commission in addition to the base salary
• Structured onboarding and personal support from experienced colleagues
• Unlimited development and career opportunities
• Laptop, monitor, and headset
• Slack, Zoom, and a customized CRM system
• Regular team and networking events
• Complimentary refreshments: coffee, drinks, snacks, and fruit
• Personalized snack orders through the weekly REWE order
• Pizza and beer on Fridays
• Pet-friendly office
• State-of-the-art office in Berlin