Operations Technology Specialist

• Provide first-line operations and client technology support to virtual agents and in-office staff in the area of responsibility, including customer support
• Follow established processes and collaborate with teams on best practices to monitor and resolve technology support cases and provide tracking
• Partner with internal and external technology teams to perform root-cause analyses, escalate, test, and resolve cases
• Troubleshoot issues with virtual employees for quick resolution
• Escalate common issues to other departments for global resolution
• Communicate procedures and common solutions to virtual employees through appropriate methods
• Manage system status and improve performance and reliability according to policies and procedures

• Extensive experience in the travel industry
• Experience with Sabre GDS and online booking tools (OBTs)
• Experience supporting system enhancements, testing, implementations, and operational initiatives
• Strong understanding of travel management operations, including front-, mid-, and back-office workflows, ticketing, fulfillment, and service delivery
• Strong analytical, troubleshooting, and problem-solving skills, with the ability to identify root causes and drive effective resolutions
• Excellent organizational skills, attention to detail, and ability to manage multiple priorities and deadlines
• Strong communication and collaboration skills, with ability to work effectively across cross-functional teams

• Flexible working hours and work-from-home or remote opportunities
• Opportunities to grow your skillset and career
• Work at the forefront of travel technology and help shape the future of business travel
• Generous vacation days
• Compensation package including mental, physical, and financial wellbeing tools
• Travel industry professional perks and discounts
• Inclusive work environment where diversity is celebrated
• Work From Anywhere opportunity for 60 days per year