Bank Fraud Operations Lead

• Build and scale Bank/CF Fraud Operations into a predictable, high-precision function
• Translate fraud policies into operational workflows, rigorous execution, and real-time monitoring
• Protect against losses while minimizing friction for legitimate customers as Addi expands its banking infrastructure
• Standardize and map high-risk end-to-end customer journeys, including IDV, transaction review, account restrictions/closures, mule accounts, ATO, and unrecognized transactions
• Establish SOPs, decision rights, and cross-functional handoffs across Strategy, CX, Legal, and Product
• Establish operational roles, capacity models, QA routines, and coaching frameworks for Supervisors and Analysts
• Deploy real-time KPI architecture covering demand, capacity, backlog health, and decision consistency
• Lead weekly/monthly business reviews and resolve root-cause actions
• Create feedback loops to Fraud Strategy for rule refinement
• Re-architect high-friction investigation workflows with Product, Engineering, and CX Platform teams
• Manage operational rollouts and hypercare for new fraud policies, tools, and vendor integrations
• Ensure deployment readiness and prevent critical post-launch operational disruptions or unmitigated risk trade-offs

• Personally overseen creation of operational processes or diagnosed and redesigned broken workflows
• Ability to build SOPs, controls, roles and responsibilities, escalation paths, and management routines from ambiguity
• Experience leading operational teams directly or through frontline leaders
• Ability to set expectations, coach performance, build capability, and handle difficult people decisions constructively
• Understanding of staffing, capacity, incentives, quality, and team health as an integrated system
• Ability to lead cross-functional work across Operations, Product, Engineering, Data, Risk, Compliance, Legal, and CX without formal authority
• Experience managing external vendors, banks, processors, or other operational partners where applicable
• Experience using SLAs, quality, productivity, backlog, cycle time, demand, and customer-impact metrics
• Comfort using data to manage and improve operations
• Experience rolling out new processes, policies, or tools with communication, training, QA, readiness checks, and post-launch monitoring
• Ability to operate effectively in ambiguity, prioritize pragmatically, and escalate early
• Ability to make reversible decisions with incomplete information while protecting customers and the business
• Ability to quickly learn fraud typologies, controls, banking regulation, and investigation workflows
• Conversational English level requested in the application form

• Remote work arrangement
• Opportunity to work at a leading financial platform transforming Latin America’s financial ecosystem
• Fast, transparent, and engaging hiring experience
• Feedback provided regardless of hiring outcome