Infrastructure Operations Engineer – APAC

• Operate and troubleshoot large-scale GPU and bare-metal infrastructure across Linux, compute, networking, storage, and cluster orchestration
• Serve as a technical escalation point for complex infrastructure issues, driving problems from investigation through resolution and root cause analysis
• Own provisioning, configuration, validation, maintenance, remediation, and decommissioning workflows
• Build automation and internal tooling to eliminate repetitive operational work and scale the infrastructure fleet
• Identify recurring failure modes and partner with Infrastructure Engineering to build reliable, repeatable, automated systems
• Improve provisioning, monitoring, diagnostics, and operational processes
• Partner with Infrastructure Engineering, Network Engineering, Data Center Operations, Customer Experience, and Platform Engineering
• Participate in a distributed primary/secondary on-call rotation supporting production infrastructure

• Strong experience operating and troubleshooting Linux-based production infrastructure at scale
• Experience troubleshooting complex infrastructure issues across compute, networking, storage, and operating systems
• Strong automation and scripting skills using Python, Go, Bash, Ansible, or similar tools
• Experience with Kubernetes, Slurm, or other cluster and workload orchestration systems
• Experience using monitoring, observability, and telemetry systems to diagnose and troubleshoot production infrastructure
• Strong systems and networking fundamentals, with a track record of owning production issues through resolution
• Comfortable working in ambiguous environments and collaborating across engineering, operations, and customer-facing teams
• Monday-Friday availability from 8:00 AM to 5:00 PM local time (UTC+8)
• Regular participation in an on-call rotation

• Medical, dental, and vision coverage for employees and eligible dependents
• RSUs that give employees a stake in the company's long-term success
• 401(k) matching (U.S.) and pension contributions (U.K.)
• Unlimited PTO, company holidays, and floating holidays
• Two weeks of company closure each winter
• Paid parental and family leave
• Annual learning and development allowance
• Wellness and work-from-home stipends
• Four weeks of paid sabbatical leave after four years of service
• Flexible schedules and a hybrid work model for office-based teams
• Complimentary meals at office hubs