Customer Service Agent, Italian

• Provide customer service by phone, email, or social media to resolve daily incidents.
• Manage incoming calls and chats efficiently while maintaining high-quality client communication.
• Provide accurate, valid, and complete information using appropriate methods and tools.
• Handle customer complaints and provide solutions or alternatives within time limits; follow up to ensure resolution.
• Keep records of customer interactions, process customer accounts, and file documents.
• Follow communication procedures, guidelines, and policies.
• Engage customers proactively.
• Perform parallel work for the Department of Operations when incident resolutions are not constant.
• Work from 11:00 am to 20:00 pm, five days per week, with a one-hour break.

• Previous experience in User Support or Customer Service positions is highly valuable.
• Previous experience using Zendesk is preferred.
• High Italian level (oral & written) and fluent in Spanish or English.
• Skilled at planning, organizing, prioritizing and executing simultaneous tasks.
• Good communication and interpersonal skills.
• Solution-oriented and reliable professional.
• Detail-oriented with excellent time-management skills.
• Flexible and able to adapt to quickly changing circumstances.
• Decisive and organized.
• Candidates must reside in Brazil.

• Home office (100% remote position)
• Great work environment with a young, international team of talented people to work with
• 40% discount on all Fever events and experiences
• Health, Dental and Life Insurance
• Gympass Membership
• Meal allowance
• Transport allowance
• Spanish Lessons