Customer Service and Retention Specialist – Call Center

• Handle customer interactions focused on retaining subscribers who intend to cancel
• Provide customer support through multiple channels, including phone, WhatsApp, email, and chat
• Work in customer service, customer retention, new customer prospecting, and subscription sales

• High school diploma required; candidates pursuing higher education will be considered a plus
• Excellent verbal and written communication skills
• Previous experience in customer service, sales, and/or customer retention is preferred
• Strong digital literacy
• Ability to work with different customer service systems
• Demonstrated agility and commitment to delivering results
• Problem-solving focus, negotiation skills, and a commitment to service excellence
• Reside in Porto Alegre and/or the metropolitan area

• On-site restaurant or meal/food allowance, depending on the work model: remote, hybrid, or on-site
• Health insurance
• Transportation allowance or parking
• Private pension plan
• Profit-sharing program
• Extended maternity and paternity leave
• TotalPass
• Access to Uniglobo, a training platform provided by TV Globo for its affiliates
• GZH digital subscription
• Membership in the Subscriber Club, offering exclusive discounts and benefits across various categories, including dining and entertainment
• Eligibility to join ARBS (RBS Group Employees Association), which offers various partner benefits and discounts