AI Systems Administrator

• Administer and support enterprise AI platforms including Copilot, Claude, and firm-built Azure-hosted AI for availability, performance, and policy compliance
• Work with APIs, connectors, and automation tools to enable secure, approved data access while preserving ethical walls, matter confidentiality, and firm governance requirements
• Coordinate with vendors on platform updates, feature enablement, and operational troubleshooting
• Maintain documentation for AI platform configuration, access procedures, integrations, and operational standards
• Support integrations between AI platforms and firm systems, including document management, knowledge repositories, collaboration tools, and approved enterprise applications
• Monitor AI platform usage, performance, and cost; assist with cost tracking, reporting, and allocation across departments and practice groups
• Manage access controls, permissions, and usage policies in coordination with Information Security, Risk & Conflicts, and Identity teams
• Implement role-based access control, audit logging, and data protection controls
• Configure environments, resource groups, and service integrations supporting AI workloads
• Analyze usage metrics and performance data to recommend optimizations
• Provide Tier 2/3 support and troubleshoot incidents for AI solutions
• Manage updates, patches, and version upgrades for AI platforms; coordinate with vendors and internal teams on complex issues
• Provide periodic status updates and project reports to management
• Provide occasional after-hours support

• Bachelor's degree in Information Systems, Computer Science, or related field (or equivalent experience)
• 5+ years in systems administration, platform support, or enterprise IT operations
• Experience administering cloud/SaaS platforms in an enterprise environment
• Strongly desired: experience with integrations, access management, and cost tracking for enterprise applications
• Advanced technical expertise across document management, systems administration, database administration, and OS-level functionality
• Experience working in a law firm, legal operations, or legal tech environment
• Hands-on experience with AI tools such as LLMs (e.g., ChatGPT), automation platforms (Zapier, Make), OCR tools, or analytics platforms
• Background in marketing automation, lead generation systems, or paid ads optimization
• Experience with chatbots, call automation, or client intake systems
• Familiarity with document automation, legal research tools, or eDiscovery platforms
• Basic understanding of APIs, integrations, or no-code/low-code tools
• Experience building dashboards (e.g., Power BI, Tableau, Google Data Studio)
• Knowledge of data privacy, compliance, and security considerations in AI implementation
• Prior experience in a consulting, operations, or innovation-focused role
• Stable and high-speed internet connection preferably 25 MBPS or higher, with backup in cases of power interruption or service provider issues
• Own PC/laptop with 8GB RAM and a processor of Core i5 / AMD Ryzen 3 / 2013 Mac equivalent or higher
• Windows 10 or above / Catalina 10.15 or newer
• Up-to-date web browsers and security software
• 500GB/128 SSD storage
• Headset/earphone with noise cancellation and webcam at 720p or higher resolution
• Designated, quiet, and well-organized workspace free from distractions

• Permanent remote work setup
• Competitive starting rate paid in USD
• Internet Allowance
• HMO insurance (PH)
• Paid US holidays
• Paid Vacation and Sick Leaves